Privacy policy

Introduction:-


This Privacy Policy covers the Bhartiya Airways Pvt Ltd., its websites, mobile applications and mobile websites (except where you are notified of another privacy policy by the specific Bhartiya Airways Pvt Ltd. who collects your personal information)

Bhartiya Airways Pvt Ltd. respects and cares about the privacy of its users and the confidentiality of their data provided to the company.

Our privacy policies include users' information of how we collect data, how we use the data they give, and how long we keep users' data in our database.


Privacy policies of Bhartiya Airways apply to the users who try to access the products, services, and pieces of information available for the customer accessing our site through website or mobile site or apps or any other medium that connects a user with Bhartiya Airways.

Bhartiya Airways holds no responsibilities for the privacy policies of the third parties partnered with Bhartiya Airways or the sites that link to us. Different ventures have different privacy policies from which a user adheres before accessing. If a user is not happy or disagrees with our privacy policies, he is free to discontinue using our services or products or accessing the site in the first place.


Bhartiya Airways always recommends its users to go through the privacy policies of every website, that asks a user about personal information like Name, Address, DOB, Phone number, banking details, etc.


Personal information we collect and use


We will collect, process, and use personal information during our interactions with you. The type of personal information we collect depends on the type of interaction with you. It typically includes,


  • Name/ title
  • Date of birth
  • Contact details (including email address and telephone/mobile number)
  • Gender.
  • Passport details
  • Country of residence / nationality
  • Emergency contact/ details of next of kin
  • Payment card details
  • Marketing preferences

In certain circumstances, we may also collect special categories of personal information such as,


  • Name/ title
  • Health or medical condition
  • Religion (for special religious flight bookings (such as Hajj travel) and immigration requirements)
  • Biometric data
  • Images and audio

How we use this personal information

We use your personal information to support our business and interactions with you. Such as, to

  • Provide you our services and process payments
  • Operate our business
  • Personalize, market, and advertise our products, services, and offers
  • Communicate and interact with you
  • Improve our products, services, and websites/mobile applications
  • Manage your loyalty scheme membership
  • Determine your fitness to travel, provide you special medical assistance, manage an emergency and meet government requirements
  • Identify you through biometric technologies
  • Meet legal obligations, prevent crime/fraud, and for legal purposes.
  • We only collect, process, use, share, and store your personal information where we are satisfied that we have an appropriate legal basis to do so.

How Bhartiya Airways uses the data of its users:-


Bhartiya Airways has its morals and legal obligations to secure and use the information provided by the users and third parties in return for our services and products. We collect users data when they want to register on our site in this regard


we ask for data like:

  • Name, Mobile Number, Email Address, Date of birth, Address, and Adhar for verification of the registering user. After registration, we save these details along with the password provided by the users for further access. After a user gets registered, he uses our services or a different section of the site, where non-registered users have no access.
  • A registered user has full access to modify the information provided by him through his Bhartiya Airways users account.
  • Third parties use us as a platform to provide various offers and coupons in partnership with Bhartiya Airways. So, they will ask to access the user's information which depends on whether or not he wishes to avail those services.
  • When a user avails of our services, we also need users' data for the gateway to make a secure transaction payment. It includes banking details like Bank account information, Debit card, Credit card, and UPI. We keep track of all the purchases and browsing history made on our site for future references to monitor our users for better services and travel experiences.
  • We monitor our users' activities on our website to give them more relevant results related to their liking and travel history. It helps us in making more user-centric travel plans and packages.
  • Data like travel images, videos, and reviews uploaded from the users on the website also get stored in the Bhartiya Airways database. To give new users a better look at the services before they avail themselves.
  • We access the social media handles of users provided by the third-party database where the user information is in the public domain. It includes information like the username, profile pictures, posts, friend lists, and information they made accessible to third-party use.
  • If a user makes a booking for people other than him, he must give all the related information of the respective traveler with valid Id proofs. And by the consent of them, that Bhartiya Airways has full right to access the information disclosed by the user at the time of booking.
  • We use your IP address to monitor any problem faced or inconvenience caused to solve it from our end.
  • A user can withdraw their given consent at any point of time if he feels concerned related to the privacy policies, which will limit his access to the content of Bhartiya Airways, even then there's enough content for the users to access like: posts updated by our happy customers, checking holiday packages, flight rates and also comparing two flights or packages.
  • Bhartiya Airways has always been abiding by the law, so we can disclose the user information when asked by the government authorities under Indian law.

Other entities within the Bhartiya Airways Pvt Ltd.

We share your personal information with,

  • other entities within the Bhartiya Airways Pvt Ltd. to provide you with, improve, and personalize our products and services; to manage our business; develop a single customer view; for profiling and analytics;
  • third parties who help us manage our business and deliver our products and services, including loyalty schemes, IT and back-office support, fraud detection, customer service center support, airport operations, and car services, marketing, payment verification, data warehouse storage, research, and analysis;
  • bank and payment providers to authorize and complete payments;
  • governments agencies and law enforcement and others as permitted or required by law;
  • third parties whose products or services you are purchasing through our Platforms or otherwise such as airlines (including our codeshare and interline partner airlines), tourism agencies, hotel, transfer, and car hire companies, tour, and excursion providers or to travel agents;
  • we may share in aggregate, statistical form, nonpersonal information regarding the visitors to our Platforms, traffic patterns, and Platform usage with our other entities within the Bhartiya Airways Pvt Ltd. or third-party advertisers and social media and digital platforms to provide advertising;
  • third party advertising and social media platforms to provide more personalized advertising promoting our products and services by your preferences;
  • identify you through biometric technologies
  • potential or actual third-party purchaser of our business or assets;

The Bhartiya Airways Pvt Ltd. is an Indian business, which means your personal information may be transferred and stored in India and other countries which may be outside your country of residence. We will take appropriate steps to ensure that transfers of personal information are by applicable law and fully managed to protect your privacy rights and interests.


How we protect and store your personal information We have implemented and maintained appropriate technical and organizational security measures, policies, and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information.


For example, the measures we take include:


  • other entities within the Bhartiya Airways Pvt Ltd. to provide you with, improve, and personalize our products and services; to manage our business; develop a single customer view; for profiling and analytics;
  • • Placing confidentiality requirements on our staff members and service providers;
  • • Destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected;
  • • following security procedures in the storage and disclosure of your personal information to prevent unauthorized access to it; and
  • • using secure communication channels such as SSL ("secure sockets layer") or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry-standard encryption protocols used to protect online transaction channels. Cookies

Cookies

A “cookie” is a small computer file that is downloaded to your device. It collects information as to how you navigate our websites and the internet and helps us provide better website services to you and tailor certain content.


Legal rights available to help manage your privacy


If you are subject to laws that provide you with such rights, depending on certain exceptions and the processing activity we are undertaking, you may have certain rights about your personal information, such as the right to,

  • • Access personal information.
  • • Restrict the processing of your personal information
  • • Object to the processing (including direct marketing) of personal information
  • • Transfer your personal information
  • • Obtain a copy of personal information safeguards used for transfers outside your jurisdiction
  • • Complain about your local supervisory authority

You can exercise your rights by completing a form on our website or by contacting us by email or post.


How to contact us


If you have any questions about our Privacy Policy, you can contact our Data Privacy Officer at [email protected] (Opens your email client) or at Data Privacy Office, Bhartiya Airways Pvt Ltd., H-64, Sector 63, Noida-201301 U.P., India.


Updates to this Privacy policy


We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy, we will place any updates on this webpage and the privacy sections of any relevant platforms.


Legal

Without prejudice to your rights under applicable laws, our Privacy Policy is not a contract and does not create any legal rights or obligations.


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