Customer service in hotels refers to the attention shown to visitors before, during, and after their stay. Customer service training is an essential component of any hotels business model, as repeat business and positive reviews are the most effective forms of advertising. Its not simple, but your consumers will be loyal if you can pull it off.
Travellers used to book hotels without doing any research. Most people had to rely on hotel marketing and guidebooks before the advent of review sites and social media. If they had a wrong time there, they probably would not return and might tell a few others about it. Even the best-run hotels could afford the occasional slip-up without suffering severe consequences.
Bhartiya Airways has a large number of hotel partners. Our professional wait staff and housekeeping crew guarantee an enjoyable stay. We have received specialised instruction in handling various customer service scenarios.
-Focus on the guest (Guest-centric approach).
-The hotels quality strategy should also serve as the hotels business plan.
-Recognise the value of the people who work directly with customers.
-Integrate a Service mindset into formal learning environments
-Promote human interaction in addition to technological advancements.
-Establish a friendly, welcoming atmosphere.
-Strive for perfection in your ability to serve guests.
Our staff put their best effort into making your stay memorable.